Return & Refund

return refund policy

30 days to exchange or return an item for free.

You have within 30 days of receipt of your parcel to return your lingerie to exchange it or get a refund. This service is free in Hong Kong and Singapore if you follow our guidelines. We will not reimburse returns made by yourself.

To be eligible for a return, your item must be :

  • in the original condition
  • with tag intact
  • in the return packaging (you can find it in your parcel)
  • follow our guidelines

We keep the right not to offer this service for free if we consider the requests excessive (but our clients are great and this shouldn't ever happen :) )

If you used a discount voucher, you will not be able use it again after refund.

Refund process 

Hong Kong

Our refund process is easy, you will obtain the Hong Kong post shipping label to return your lingerie for free. 

Follow the instructions :

  1. Contact us with this form bellow.
  2. We will send you by email the Hong Kong post shipping label.
  3. Print and affix the shipping label onto the return packaging. (The addresses and barcodes on the shipping label must be in clear view to facilitate scanning of details for shipping purposes.)
  4. Drop off your parcel to the counter staff of Hong Kong Post office (Caution don't put directly in the posting boxes).
  5. Once your return is received and inspected, we will notify you of the approval or rejection of your return, and will send your new item, or refund will be processed by original method of payment.

Singapore : 

Our refund process is easy, you will obtain the Singapore post shipping label to return your lingerie for free. 

Follow the instructions :

  1. Contact us with this form bellow.
  2. We will send you by email the Singapore post shipping label for free return.
  3. Print and affix the shipping label onto the return packaging. (The addresses and barcodes on the shipping label must be in clear view to facilitate scanning of details for shipping purposes.)
  4. Drop off your parcel to the counter staff of Singapore Post office (Caution don't put directly in the posting boxes).
  5. Once your return is received and inspected, we will notify you of the approval or rejection of your return, and will send your new item, or refund will be processed by original method of payment.